E-LEARNING
E-learning: Coaching at work
Want to help colleagues or team members reach their full potential? Learn how to ask the right questions, drive progress with the GROW model, and handle challenges when conversations stall. Free e-learning – take it whenever it suits you.
In this free course, you’ll learn how to support and develop others through coaching – simple, structured, and focused on potential. You’ll understand the differences between coaching, mentoring, and training, explore the well-known GROW model, and gain practical tips for keeping a conversation on track, even when it gets challenging.
What you will work on in the course
- Understanding the differences: Coaching, mentoring, and training – and why coaching focuses on unlocking individual potential.
- The GROW model: A simple four-step framework – with example questions you can start using right away.
- Troubleshooting in coaching: Practical tips for handling stalled conversations, frustration, or uncertainty.
This course is for you if you…
- want to support others in their professional growth – as a leader, colleague, or project team member
- want to learn how to ask effective coaching questions
- are looking for practical tools you can apply immediately in your daily work
Your benefits
- Conduct coaching conversations with structure and focus.
- Use a proven tool – the GROW model – to create clarity and momentum for employees or colleagues.
- Handle common coaching challenges with confidence, from frustration to uncertainty.
In practice, this means
- You can boost team development and engagement through effective conversations – whether you are a manager or a peer.
- You contribute to a culture where learning and development are part of everyday work – and where coaching is a natural way to collaborate.
In the long term: a culture where…
- reflection and development are part of the workday
- potential is unlocked through supportive dialogue rather than instruction
- employees feel ownership and responsibility for their goals
How the course works
The course consists of three modules, which can be taken together or separately:
- Understanding the Landscape – coaching, mentoring, and training (approx. 15 min)
- The GROW model – structuring your coaching (approx. 25 min)
- Troubleshooting – what to do when the conversation is difficult (approx. 10 min)
Total duration: approx. 40 minutes. Learn at your own pace — no preparation required.
After the course
You will have a solid understanding of coaching as a method and practical tools for managing conversations. You will be able to apply coaching in your daily work and handle typical challenges – with structure, focus, and confidence.
Learning objectives
After the course, you will be able to:
- Distinguish between coaching, mentoring, and training – and know when to use each
- Apply the GROW model to structure a coaching conversation
- Identify and address challenges in coaching situations, such as silence, frustration, or uncertainty