Shannon Mølhave

Designing Trust in Agentic Enterprise Systems 

As AI agents increasingly act on behalf of users, enterprise UX must move beyond screens, forms, and dashboards to focus on trust.  Reducing AI hallucinations and increasing user adoption are achieved through high-quality data, and service-design UX including semantic clarity and meaningful human oversight. Successful agentic systems will not be the ones that generate the fastest answers, but the ones people trust enough to use responsibly.

Bio: 
Shannon is an American UX designer based in Aarhus, Denmark with a background in web design and front-end development. She’s worked at Stibo Systems since 2016 helping to improve their customer-facing interfaces and designing new solutions for consistent user journeys.