E-learning: Master Conflict Management at Work

Tools to approach conflict with clarity and calm

Conflicts are a natural part of both work and life. But when managed effectively, they can lead to personal growth and stronger relationships. In this e-learning course, you’ll learn how to understand, prevent, and handle conflicts in a way that fosters constructive dialogue and improves collaboration.

This course is ideal as an introduction or a refresher—and provides a solid foundation whether you're new to conflict management or seeking a fresh perspective on familiar challenges.

The course is based on real workplace situations and gives you practical tools you can apply immediately. You'll gain a better understanding of your own and others’ reactions—and how communication can be the key to turning conflict into something positive.
What you’ll work on in this course

What you’ll work on in this course

• What conflicts are—and why they happen
• How to spot and prevent escalation
• Distinguishing between content and relationship in conflicts
• Typical conflict reactions—your own and others’
• Communication strategies that build understanding and dialogue

Who is this course for?

This course is for professionals in technical or scientific fields—such as engineers, developers, or specialists—who want to improve their ability to handle disagreements and collaborate under pressure.

No prior knowledge of conflict management is required.

Your outcome

You will:

• Learn to identify conflicts early
• Stay calm and respond constructively
• Improve your communication in difficult situations
• Gain insight into your own patterns and expand your options

In practice, that means: fewer misunderstandings, better teamwork—and less stress in everyday work.

What your organization gains

• Employees who can handle conflict professionally contribute to a healthier work environment
• Less time lost to unresolved disputes or poor collaboration
• Increased well-being, productivity, and team performance
• In the long run: a culture that embraces differences openly and constructively

Course structure

The course consists of 5 micro-modules, which you can complete individually or as a complete learning journey.

• Module 1 – What is a conflict? (7 min)
  Understand how conflicts arise—and why it's important to take them seriously.
• Module 2 – The two tracks of conflict (7 min)
  Learn the difference between task and relationship—and how to handle both.
• Module 3 – The conflict escalation model (12 min)
  Understand how conflicts develop—and how to stop escalation.
• Module 4 – Conflict behavior (15 min)
  Reflect on your own and others' behavioral patterns—and their impact on the conflict.
• Module 5 – Communication in conflicts (30 min)
  Get practical communication tools to address conflict constructively.

After the course

You’ll receive two follow-up email reminders—after 2 and 4 weeks—to help you retain and apply what you’ve learned.

If you want to go further, we recommend our instructor-led course, where you can practice your skills and get personal feedback.

Learning objectives

After the course, you’ll be able to:

• Understand and identify different types of conflict
• Use tools to prevent and manage conflict
• Distinguish between task-related and relational aspects of conflict
• Respond more consciously to your own and others’ reactions
• Use dialogue and active listening to find solutions and strengthen collaboration